Booking Appointments:
At Mind Splatters, you can book appointments with Psychologists, Counsellors, Psychotherapists, and Coaches directly through our website. Please ensure that your data collection and consent forms are complete and valid. Incomplete or invalid forms will result in the cancellation of your appointment, and we will attempt to contact you.

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Session Details:

• Individual therapy sessions are scheduled for 45 minutes to 1 hour.

• Session fees are fixed as listed on the site.

• Therapists are available only during scheduled slots. For emergency sessions, contact us on WhatsApp. Please note that emergency session prices may vary. Emergency contact details are available on our website.

Privacy and Confidentiality:
Your privacy and confidentiality are paramount to us. All personal and session-related information is handled with the utmost care and in accordance with relevant data protection regulations.

Technical Issues:
In case of technical difficulties during an online session, please contact us immediately.

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Cancellation & Refund Policy:

• Rescheduling Policy: If you need to reschedule your appointment, please do so at least 24 hours in advance. Rescheduling requests made within 24 hours may be treated as a cancellation.

• Cancellation: To receive a full refund, cancel at least 24 hours before your scheduled appointment. Cancellations made within 24 hours will be considered a no-show.

• No-Show: If you miss a session without prior cancellation or cancel within 24 hours, the session fee will not be refunded.

• Late Arrival: If you arrive late for your session, your therapist will wait for up to 15 minutes. After this period, the session will be considered canceled, and no additional time will be provided. If you inform us that you will join late but still arrive 20 minutes past the scheduled time, the session will end at the originally scheduled time, and no extra time will be granted.

• Service Provider Cancellation: If a service provider cancels a session, you will receive a full refund, regardless of the cancellation timing.

• Repeated No-Shows: Missing two consecutive sessions without responding to rescheduling attempts will lead to assuming you have dropped out of therapy, making the slot available to others.

• Multiple Session Bookings: If you purchase multiple sessions and decide to discontinue, a 50% refund of the remaining balance will be provided.

• Booking Issues: If there is an error with your booking, service selection, or payment, we will reach out to you within 1 week to resolve the issue. We will make two follow-up attempts to address and rectify the problem. If the issue remains unresolved despite our efforts, the booking will be canceled, and no refund will be provided.

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Fees for Additional Services:
Any additional services or extended sessions beyond the standard appointment will incur extra charges. Please inquire about these fees in advance.

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Limitation of Liability:
While we strive to provide the best possible service, Mind Splatters will not be liable for any issues arising from the use of our services, including but not limited to, any indirect, incidental, or consequential damages.

Dispute Resolution:
In case of any disputes, please contact us at admin@mindsplatters.com. We aim to resolve disputes amicably. If necessary, disputes will be resolved through mediation or arbitration.

Changes to Terms:
Mind Splatters reserves the right to update these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them regularly.

Contact Information:
To cancel or reschedule your session more than 24 hours in advance, please email us at admin@mindsplatters.com or WhatsApp us at wa.me/9902833325.

Age Criteria:
Currently, we only provide services to individuals aged 18 and above.

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